Slotum Terms and Conditions

Welcome to Slotum. These Terms and Conditions ("Terms") govern your use of our website, mobile app, and all services offered at Slotum casino, operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School. We hold a valid e-gaming licence issued by the Tobique Gaming Commission (Licence No. 0000002). By creating an account and using our services, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, please refrain from using our platform.

Acceptance of Terms

By registering at Slotum casino, accessing our website, or using the Slotum app, you confirm that you have read, understood, and accepted these Terms and Conditions, along with our Privacy Policy and Responsible Gaming Policy. We may update these Terms from time to time, and we will notify you of material changes through our website or via email. Your continued use of our services after such updates constitutes acceptance of the revised Terms.

Eligibility Requirements

To use our services, you must meet the following criteria:

• You must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher.
• You must not be a resident of any restricted country, including Afghanistan, Belarus, certain provinces of Canada (New Brunswick, Ontario), Central African Republic, China, Cuba, Cyprus, DR Congo, Georgia, Haiti, Iran, Iraq, Israel, Libya, Myanmar, Netherlands, North Korea, Poland, Russia, Somalia, South Sudan, Syria, United Kingdom, United States, Venezuela, and Yemen.
• You must not use VPN or proxy services to circumvent our geographic restrictions; VPN use is strictly prohibited at Slotum casino.
• You must provide accurate and truthful registration information.

We reserve the right to verify your identity and location at any time, and we may suspend or close accounts found in violation of these eligibility requirements.

Account Registration and Security

When you sign up with our Slotum casino, we require you to create a personal account using accurate personal details. You agree to keep your login credentials confidential and notify us immediately if you suspect unauthorized access to your account. We are not liable for losses resulting from your failure to protect your account information. Each player is permitted only one account; duplicate accounts may be closed, and any associated bonuses or winnings forfeited.

Slotum Casino Welcome Bonus and Promotions

We offer a range of promotions, including our Slotum casino welcome bonus package of 150% up to EUR 500 plus 150 free spins, structured across tiered deposit levels. Our welcome package includes the Imperial, Supreme, and Elite tiers, each with specific match percentages, free spin allocations, and wagering requirements ranging from x40 to x50. Free spins awarded as part of any Slotum bonus code promotion remain valid for 7 days from activation.

We also provide a VIP Welcome Pack for high rollers, weekend reload bonuses (code WEEKEND), and weekly cashback rewards distributed every Monday between 12:00–13:00 UTC. All bonus codes, including any Slotum casino bonus code or Slotum no deposit bonus code offered through promotional campaigns, are subject to specific terms, including wagering requirements, maximum bet limits, and expiration dates published on our promotions page. Players in Sweden and Finland are not eligible for bonus offers due to local regulatory requirements.

We reserve the right to modify, withdraw, or cancel any bonus code or promotional offer at our discretion, and we may void winnings obtained through fraudulent use of bonus codes or in breach of these Terms.

Fantasy VIP Club Loyalty Program

Our Fantasy VIP Club rewards loyal players across 15 chapters, with experience points (XP) earned at a rate of 1 XP per EUR 20 wagered on slots. Each chapter unlocks increasing benefits, including cashback percentages, free spins, birthday and holiday gifts, lootboxes, early access to new games, and closed VIP promotions. Progress within the Fantasy VIP Club resets every three months. We assign a personal account manager to our highest-tier VIP members as part of our commitment to premium service.

Deposits and Withdrawals

We accept a wide range of currencies, including EUR, USD, AUD, CAD, NOK, NZD, ZAR, INR, and major cryptocurrencies such as BTC, ETH, LTC, and USDT. The minimum deposit is EUR 10, with a maximum of EUR 4,000 per transaction. Minimum withdrawal amounts vary by currency, starting at EUR/USD 20.

Withdrawal requests are processed within 72 hours after approval, depending on your chosen method, whether this is your first cashout, and whether your deposit and withdrawal methods differ. Once approved, payments are typically instant, though bank transfers may take up to 3 business days. We apply daily, weekly, and monthly withdrawal limits: EUR 2,000 per day, EUR 5,000 per rolling 7 days, and EUR 20,000 per month. Progressive jackpot wins, including those from our Fairy Secrets jackpot network, are paid in full without limitation.

We may request identity verification documents before processing any Slotum withdrawal, in accordance with our anti-money laundering obligations.

Games and Providers

Our platform features over 5,000 games from leading providers, including Amatic, Betsoft, EGT, Endorphina, Microgaming, NetEnt, Pragmatic Play, ELK Studios, Yggdrasil, Quickspin, Wazdan, Evolution, and BGaming. We offer slots, Megaways titles, bonus buy features, crash games, jackpots, live casino games powered by Evolution, table games, roulette, blackjack, and video poker. Popular titles such as Sweet Bonanza are available alongside classic and modern slot options. Our games are accessible through desktop and mobile browsers, and we do not currently offer a dedicated no-account casino option.

Responsible Gaming

We are committed to promoting responsible gaming practices. We provide tools such as deposit limits, self-exclusion options, and reality checks to help you manage your play. If you feel your gambling habits are becoming problematic, we encourage you to contact our support team for assistance and guidance toward professional resources.

Customer Support

Our customer support team is available 24/7 via live chat and email at support@slotum.com. We provide support in English. Should you have an unresolved dispute, we participate in alternative dispute resolution through EGIS, an independent adjudication service.

Limitation of Liability

We strive to provide uninterrupted and secure services; however, we do not guarantee that our website or Slotum app will always be free from errors, delays, or interruptions. To the fullest extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of our services.

Governing Law

These Terms are governed by the laws applicable to our licensing jurisdiction under the Tobique Gaming Commission. Any disputes not resolved through our internal complaints procedure or ADR provider may be subject to the jurisdiction outlined in our licence agreement.

Contact Us

If you have questions regarding these Terms, our Slotum casino bonus codes, or any aspect of your account, please reach out to us at support@slotum.com. We are here to assist you at any time.